The Institute of Banking Personnel Selection (IBPS) has released the CRP CSA-XVI notification for the recruitment of Customer Service Associates (Clerks) in public sector banks. The recruitment will be conducted for vacancies for the year 2027–28.
Through this recruitment process, candidates will be selected based on the Online Preliminary Examination, Online Main Examination, and Local Language Proficiency Test. Interested candidates can visit the official IBPS website to apply online.
| Category | Application Fee |
|---|---|
| General | 850 |
| OBC | 850 |
| EWS | 175 |
| SC | 175 |
| ST | 175 |
| PwBD | 175 |
| Category | Minimum Age | Maximum Age |
|---|---|---|
| General | 20 Years | 28 Years |
| EWS | 20 Years | 28 Years |
| OBC | 20 Years | 31 Years |
| SC | 20 Years | 33 Years |
| ST | 20 Years | 33 Years |
| PwBD | 20 Years | 43 Years |
| Post Name | Total Posts | UR | OBC | SC | ST | EWS |
|---|---|---|---|---|---|---|
| Clerk |
Candidates applying for IBPS Clerk Recruitment 2027 must hold a graduation degree in any discipline from a recognised university.
The important educational qualification requirements are as follows:
The final result of graduation must have been declared by August 21, 2026.
Candidates must have a valid marksheet or degree certificate.
Applicants will be required to enter their graduation percentage while filling out the application form.
Candidates whose marks are mentioned in CGPA or grades must convert them into a percentage according to the rules of their university.
Candidates must have basic knowledge of computers.
Applicants must possess a certificate, diploma, or degree in Computer Operation, Computer Language, or Information Technology. Alternatively, they must have studied Computer or Information Technology as a subject in school or college.
Candidates must have knowledge of the specified local language of the State or Union Territory for which they are applying.
The selection process is conducted in multiple stages to shortlist the most suitable candidates for appointment in participating Public Sector Banks.
The Preliminary Examination is an online objective test. Candidates must qualify the sectional as well as overall cut-off decided by IBPS to become eligible for the Main Examination.
Only candidates shortlisted from the Preliminary Examination will appear for the Main Examination. Marks obtained in the Main Examination are considered for the final merit list and provisional allotment.
Candidates applying for a particular State or Union Territory must be proficient in the specified local language. Those who cannot produce the required educational proof of studying the local language will have to appear in the Local Language Proficiency Test before joining. Candidates failing this test will not be offered appointment.
Shortlisted candidates must produce all original documents supporting their eligibility, educational qualification, category, age, and other claims. Failure to produce valid documents may result in cancellation of candidature.
Final allotment to a participating bank will be based on:
Once a bank is allotted, no request for change will be accepted.
The basic pay for the Customer Service Associate post starts at ₹24,050. With regular increments and other applicable benefits, the salary scale can increase up to ₹64,480.
In addition to the basic pay, employees may receive Dearness Allowance, House Rent Allowance, medical facilities, and other allowances and benefits as per the rules of the respective bank.
The IBPS Clerk recruitment examination will be conducted in two stages: the Preliminary Examination and the Main Examination. Candidates must qualify in both examinations as per the minimum cut-off marks prescribed by IBPS.
The Preliminary Examination will consist of three sections:
English Language: 30 questions carrying 30 marks, with a time limit of 20 minutes.
Numerical Ability: 35 questions carrying 35 marks, with a time limit of 20 minutes.
Reasoning Ability: 35 questions carrying 35 marks, with a time limit of 20 minutes.
The Preliminary Examination will contain a total of 100 questions for 100 marks, and the total duration will be 60 minutes. Separate time will be allotted for each section. Candidates must secure the minimum cut-off marks prescribed by IBPS in all three sections.
The Main Examination will include four sections:
General/Financial Awareness: 40 questions carrying 50 marks, with a time limit of 20 minutes.
General English: 40 questions carrying 40 marks, with a time limit of 35 minutes.
Reasoning Ability: 40 questions carrying 60 marks, with a time limit of 35 minutes.
Quantitative Aptitude: 40 questions carrying 50 marks, with a time limit of 35 minutes.
The Main Examination will consist of 160 questions carrying a total of 200 marks, and the total duration will be 125 minutes. Candidates will be required to secure the minimum qualifying marks in each subject as well as in the overall examination.
Negative marking will be applicable in both the Preliminary and Main Examinations. For every incorrect answer, one-fourth of the marks assigned to that question, equivalent to 0.25 marks, will be deducted. No marks will be deducted for questions left unanswered.
The English Language section will be conducted only in English. For the other sections, candidates will be given the option to choose from the languages available for the respective State or Union Territory.
In some states, the examination may be conducted in Hindi and English along with the local language. Candidates should carefully select their preferred examination medium while completing the application form.
Candidates applying for a particular State or Union Territory must have knowledge of the specified local language of that region. Candidates are expected to be able to:
Read the local language.
Write the local language.
Speak the local language.
Understand the local language.
Candidates who have studied the relevant local language in Class 10 or any higher class and possess the corresponding marksheet or certificate may be exempted from appearing in the Local Language Proficiency Test (LLPT).
Documents Required for Online Application
Candidates will need the following documents while filling out the online application form:
Recent passport-size photograph.
Signature.
Left thumb impression.
Handwritten declaration.
Class 10 certificate or marksheet.
Details related to graduation.
Disability certificate, if applicable, for PwBD candidates.
Medical certificate for candidates with a specified writing disability, if applicable.
Category certificate, if applicable.
The instructions regarding the required size and format of the documents to be uploaded are provided in the Annexure of the official notification.
Candidates must carry the following documents on the day of the examination:
Valid examination call letter.
Original photo identity proof.
Photocopy of the photo identity proof.
One additional photograph identical to the photograph pasted on the call letter.
Stamped Preliminary Examination call letter during the Main Examination.
Stamped photocopy of the photo identity proof during the Main Examination.
Documents related to the scribe, if applicable.
The following documents may be accepted as valid photo identity proof:
PAN Card.
Passport.
Permanent Driving Licence.
Voter ID Card.
Bank passbook with a photograph.
Aadhaar Card or e-Aadhaar.
Government-issued identity card.
Identity card issued by a recognised college or university
Candidates can apply for IBPS Clerk Recruitment 2027 only through the online mode.
Online Application Process
Follow these steps to complete the online application:
Visit the official IBPS website at ibps.in.
Open the CRP section on the homepage.
Click on the application link for CRP CSA-XVI.
Select the “New Registration” option.
Enter your name, mobile number, and email ID.
Save the provisional registration number and password generated by the system.
Fill in your personal, educational, and category-related details.
Upload your photograph, signature, left thumb impression, and handwritten declaration.
Carefully enter your preferred State/Union Territory and bank preferences.
Pay the application fee online.
After final submission, save a printout of the completed application form and e-receipt for future reference.
Candidates must be extremely careful while entering details such as their name, mobile number, email ID, State/Union Territory, post, and nationality. Changes to these details may not be allowed after the application form has been submitted.
After the registration process ends, candidates will be given a limited opportunity to make corrections to their application form. The edit window is expected to remain open for approximately two days.
Candidates will have to pay a correction fee of ₹200. This fee will be the same for candidates belonging to all categories and will be non-refundable after payment.
Once the correction window closes, no request to modify any information in the application form will be accepted.
| Link Name | Action |
|---|---|
| Appy online | Click Here |
| Official Notification | Click Here |
| Officail Website | Click Here |
Ans: IBPS Clerk Recruitment 2027 is a national-level banking recruitment conducted by the Institute of Banking Personnel Selection (IBPS) for the post of Customer Service Associate (CSA) in participating public sector banks.
The IBPS Clerk post has been renamed Customer Service Associate (CSA) while the recruitment process remains similar
